“V.T Vip-Transfers KG” provides its services exclusively on the basis of the following General Terms and Conditions, service descriptions, and price lists. Deviating terms and conditions shall not apply, even if “V.T Vip-Transfers KG” does not expressly object to them. Any deviation from these terms requires the explicit written consent of “V.T Vip-Transfers KG”.
A contract shall only be concluded once it has been confirmed by “V.T Vip-Transfers KG”.
The scope of services is determined exclusively by the written order confirmation issued by “V.T Vip-Transfers KG” or, alternatively, by its written offer. Information contained in brochures, service catalogs, price lists, or similar materials shall only be binding if expressly referred to.
Transportation is carried out in accordance with road traffic regulations (StVO) and the Passenger Transport Act (PbefG). Passengers must comply with the instructions of “V.T Vip-Transfers KG” or the driver. If passengers act contrary to instructions or pose a risk to road safety or the driver, “V.T Vip-Transfers KG” is entitled to exclude them from transportation. In such cases, the full fare including any fixed price, kilometer-based price, and additional services shall be charged.
Any change to the agreed pick-up time, regardless of the reason, must be communicated to “V.T Vip-Transfers KG” immediately. Any damage resulting from failure to provide timely notice shall be borne by the customer.
All prices include statutory VAT at the applicable rate. The prices valid on the day of booking confirmation apply. Flat rates not listed in the price list must be agreed upon in writing and apply only to the agreed date and duration of service. Any additional time or distance will be charged according to the valid price list.
Additional costs caused by delays shall be borne by the customer unless the delay is attributable to “V.T Vip-Transfers KG” or the driver. The fare includes passenger transport with normal luggage. Transport of bulky items requires a separate agreement.
“V.T Vip-Transfers KG” reserves the right to request an advance payment of up to 50% of the total amount or to require a blank credit card authorization prior to accepting a booking.
Remaining amounts must be paid within the period stated on the invoice. Payments are considered received only when the amount is fully available to “V.T Vip-Transfers KG.” Payments by check are deemed settled only after final clearance. Payments are credited against the oldest outstanding invoice.
In the event of late payment, interest of 5 percentage points above the base interest rate will be charged, without prejudice to further claims. A reminder fee of €10.00 will be charged for the second and each subsequent reminder. The customer may prove that no or lesser damage occurred.
Cancellations are only valid if made in writing or confirmed in writing by “V.T Vip-Transfers KG” when made verbally. Timeliness depends on receipt by “V.T Vip-Transfers KG”.
Cancellations made up to 24 hours before the scheduled start of service are free of charge. Otherwise, the following cancellation fees apply:
Any expenses already incurred will be charged regardless of cancellation timing. The customer may prove that no or lesser damage occurred.
“V.T Vip-Transfers KG” reserves the right to withdraw from the contract in whole or in part if the customer fails to pay, becomes insolvent, misuses the service, or violates contractual obligations.
The customer must immediately inform “V.T Vip-Transfers KG” of any changes to name, address, legal status, or bank details. The customer must also provide accurate information regarding passengers, time, and place of service.
Failure to provide timely notice makes the customer liable for resulting damages. The customer undertakes, also on behalf of passengers, not to misuse the service, in particular:
If these obligations are violated, “V.T Vip-Transfers KG” may take all necessary measures to prevent misuse and may claim damages.
“V.T Vip-Transfers KG” shall only be liable for damages caused by intent or gross negligence, or by culpable breach of essential contractual obligations. Liability for injury to life, body, or health is governed by statutory law.
For material damage, liability is limited to €1,000 per passenger. Vehicles are insured in accordance with applicable insurance regulations. Any additional insurance must be arranged by the customer.
“V.T Vip-Transfers KG” is not liable for missed appointments or resulting damages unless caused by its own fault. This includes delays due to:
No liability is assumed for damages caused by incorrect information provided by the customer.
Upon conclusion of a contract, “V.T Vip-Transfers KG” collects and processes the personal data provided by the customer for the purpose of contract execution and billing.
Personal data includes all information that can identify a person directly or indirectly, such as name, address, email, date of birth, profession, or bank details. Special requests (e.g., smoking/non-smoking) may also be recorded.
The customer may request correction, deletion, or blocking of stored personal data at any time.
For credit checks, required personal data may be transferred to a contracted third party in compliance with data protection laws. Any further processing requires the customer’s explicit consent, which may be withdrawn at any time by email to office@viennaairporttransfers.at.
Customers are entitled to free information about their stored personal data.
Austrian law shall apply exclusively. Place of jurisdiction and performance is Vienna.
If any provision of these terms is or becomes invalid, the remaining provisions shall remain unaffected. Statutory regulations shall replace any invalid provision.